To reduce the spread of Coronavirus and to limit potential exposure to our patients and staff, we will for the time being be limiting patients coming into the surgery to those who have been invited for an appointment by a GP. These patients will be first triaged via telephone by a Doctor to establish if there is an urgent clinical need.
Please be aware that as hospitals are not currently accepting routine referrals or seeing patients for routine appointments, there are significant limits to the ways in which we can currently help our patients. Please consider this when deciding whether to contact the surgery. If you have an urgent medical problem please contact us by telephone. For longer term issues please remain patient in these exceptional times.
**If you or a family member have a new persistent cough or high temperature please do not come into surgery....Self isolate at home for 14 days and visit NHS 111 online for advice.
If you are coming to the surgery to collect your medication, please speak to the member of staff at the front door from the barrier and they will fetch your medication for you.
please note times for collecting medication as below:
08.30 - 12.30
13.30 – 16.30
We ask at this time to please allow 5 working days before collecting your order.
Please note we will be issuing one months supply of medication as usual.
We are trying our best to reduce the risk of disease transmission. Could we ask patients to post in or email (Yoxall.firstname.lastname@example.org) prescription orders where possible. Please do not come into the pharmacy to collect your medication if you have any of the Corona virus symptoms.
We are not able to make home deliveries to any new delivery patients. Anyone who is self-isolating will need to arrange for a friend or relative to collect their medication.
*If you pay for your prescriptions we are only taking contactless card payment (this does not include payment using your mobile phone)
'NEWS: Extended Access' appointments - including Sunday morning video consultations
Following a National Government initiative from 1st September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments.
Additionally a new on line digital service for over 18s only will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor App. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/
All 18 practices across East Staffordshire are participating in this extended access service. For further information please contact the surgery reception. Please note: these appointments are not available to book online using Patient Access
For further information follow the link below:
Walking for health
The Walking for Health group meet at the entrance to the surgery car park every Wednesday morning. The walk starts at 10.45am and lasts for approximately 60 minutes. Booking is not required, you can just turn up on the day. For more information please visit email@example.com.
Collection of letters
Please note, as of June 2018 reception staff will be asking for photographic identification before giving out any letters that have been requested. If letters are being collected on your behalf, please inform the surgery before hand.
On the 30 May 2018 EMIS have upgraded the on line system that you use to make appointments, order repeat prescriptions and view your test results and medical records. As part of the upgrade you should now see a help button on the page which can take you through to help guidance and have access to a support centre. We have been aware of some problems being experienced but unfortunately the staff at the practice wont be able to assist with these issues. The practice has however contacted EMIS who provide this service to state that they need to sort out all issues being experienced asap.
Dispensary Answer phone Service
From 1st September 2017, as per CQC regulations, the answer phone service for the dispensary will be discontinued.
Alternative ways to order are:
- Registering for online access (Please speak to reception regarding this)
- Returning tear off slip, ticking items required, returning either by post or by leaving in the post box situated outside the front door of the health centre or the post box adjacent to the dispensary window.
If you require any further assistance please ask at the dispensary.
EmisWeb online services
We offer an online service for our patients so you can book your appointments and order your repeat prescriptions online at your convenience. You are also now able to view your test results and medical records online. Please contact reception for more information on this service.
Named Allocated GP
All patient's have a named allocated GP. Please contact the surgery on 01543 472202, should you wish to find out who your named allocated GP is.